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Call us
If we haven't answered your questions yet, give us a call. Available from 9am to 10pm (CET).
- From Spain +34 93 122 65 65 +34 900 67 06 20
- From EE.UU +1 646 585 9797
- From Argentina +5411 5984-5995
- From Chile +56 22 5856939
- From Peru +51 1 708 9715
- Rest of the world (international call rates apply) +34 931 224 500
- From Spain +34 902 757 610 +34 93 122 46 75
- From EE.UU +1 646 968 0631
- From Argentina +5411 2040 0206
- From Chile +562 25708760
- From Peru +51 1 708 9778
- Rest of the world (international call rates apply) +34 931 224 599
Help with your trip
Most frequently asked questions
Can I change my flight date?
Yes, you can change your flight date up to 24 hours before the scheduled departure.
The cost and conditions of the change will depend on your fare and the services included in your booking. You can find all the information and applicable conditions here.
How can I use my voucher?
At this time, voucher payments are not available to our customers. To extend the expiration date of your voucher, please contact us via this link or contact us.
What options do I have if I can't fly?
Check out our flexibility policy here.
Will my flight operate as scheduled?
That's right. If you haven't received any notification informing you of changes to your booking, your flight will operate as scheduled. If you have a flight and it is affected by restrictions or changes, we will notify you by email in advance, along with the options available to you.
If you wish, you can check that your email address is up to date in the My Booking section.
How do I request a refund?
LEVEL fare conditions do not include the possibility of refunds or cancellations.
If your flight has been canceled, you can change the date or request a voucher through the My Booking section. The voucher is generated immediately and is valid for two years from the date of creation.
If you wish to request a refund, you must submit a claim via this link or contact us (you will find the contact information at the bottom of this page). Please note that due to the exceptional circumstances we are currently experiencing, it is taking longer than usual to process refunds. We appreciate your understanding.