Travelling with animals
Travelling with animals
At LEVEL, you can travel with your pet or service animal on our planes. Check conditions below.
Acceptance in the cabin (PETC)
Only dogs, cats, fish, turtles, and birds (excluding birds of prey) that have been included in the reservation during the booking process will be accepted in the cabin.
Your pet can travel with you in the cabin if it meets the conditions explained below. You must show proof of compliance to the agent at the check-in desk, who will fill in the official IATA form.
- A maximum weight of 8 kg, including the container.
- The maximum container size is 45 cm (length) x 35 cm (width) x 25 cm (height), and the sum of these dimensions must not exceed 105 cm.
- The pet crate must be well constructed and ventilated (at least 16% of the total surface of the four sides), with a safe, leak-proof floor.
- Birds must be transported in a strong cage with a secure lock and non-spillable food and drink, and the cage must be kept covered at all times.
- Several small, lightweight animals of the same species can be transported in a single container.
- You are responsible for the pet travelling with you and you must ensure that it does not inconvenience nearby passengers. In addition, your pet must remain inside the container for the duration of the flight.
- We do not accept animals with special characteristics, e.g., a strong odour, etc., that may inconvenience other passengers and the crew.
- For safety reasons, you cannot travel with your pet in a seat next to the emergency exit or front row seats.
- There will always be at least 6 rows of separation between animals within the same cabin.
Check here the cost of transporting animals in the cabin. The charge must be paid at the airport.
Acceptance in hold (AVIH)
At LEVEL, the transport of animals in the aircraft hold (AVIH) is not allowed.
Assistance dog (SVAN)
If you travel with a service dog you can check all the information here.
Emotional support animal (ESAN)
In LEVEL the transport of emotional support animals (ESAN) is not allowed.
Legal limits and documentation
You can consult all the information about the transport of pets on the website of IATA (only available in English) and also the page of Ministry of Agriculture, Fisheries and Food of the Government of Spain (only available in Spanish and English).
Ban on the transport of animals in the weasel family
In LEVEL the transport of animals of the weasel family (ferrets, martens, etc.) is not allowed.
Dog breeds classified as dangerous
In LEVEL the transport of dogs of breeds classified as dangerous is not allowed:
- Pit Bull Terrier, Staffordshire Bull Terrier, American Staffordshire Terrier, Rottweiler, Argentine Dogo, Brazilian Mastiff, Tosa and Akita.
- Acceptance of other breeds will depend on their build, muscle, height and weight.
Flying with dogs to the United States
The United States Centers for Disease Control and Prevention (CDC) have established additional requirements, effective from 1 August 2024, for the admission of all dogs into the country, regardless of whether they are travelling in the cabin, in the hold as checked baggage, and even if they are assistance dogs. More information on the new regulations is available on the CDC website (in English only).
One of the new requirements is the completion of this official form a few days before the date of travel. In the yellow box at the top of the form, you must state whether or not the dog has been in a country or region at high risk of rabies infection in the last six months. If that is the case, you will have to fill in some additional information on the form.
Once you have submitted the form, you will receive a receipt that you must show in printed or digital format at the LEVEL check-in desk both on the day of your departure flight and when you arrive in the United States, along with any other required documents for your dog.
If your dog has been in a high-risk area and you do not have a valid vaccination certificate issued in the United States, or an export health certificate approved by the USDA, it can only be admitted through one of the six airports that have CDC animal care facilities: Atlanta, Los Angeles, Washington, New York, Miami or Philadelphia. You must also pre-book your dog's stay at these facilities.